Can I exchange for a different pair/size?
How long does it take for returns to be processed?
48 hours after receipt of goods.
What is the address for returning items?
9 Westfield St
Northcote VIC 3070
How do I return or exchange an item?
We make it easy. Log in to your Sonsee account and fill in the returns form on your Account page. If you don’t have an account, get in touch here with your order number and the reason for returning.
Can I return a product?
If you purchased a product in store, they will have their own returns policies. If you purchased your product online in the last 30 days, it is unopened, and you’ve just changed your mind, no problem. See our returns and exchanges policy.