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Why Sonsee?

A: We understand plus size women. We have worked with plus size communities in Australia and the US over a number of years to bring you the perfect hosiery, intimates and activewear, built to meet your needs. Read the Sonsee story for more.


How long does it take for returns to be processed?

48 hours after receipt of goods.


Can I send something as a gift?

Of course you can, but please be aware that a tax invoice with the price you paid will arrive with the delivery.


What forms of payment do you accept?

We accept Visa®, MasterCard® and PayPal.


How do I modify my shipping address?

You can easily amend your shipping address on your account page.


I’ve forgotten my password!

No stress. To re-set your password, go to the login page and follow the 'forgot your password' instruction.


Do I need an account to place an order?

No, you can simply shop as a guest. We recommend signing up, though, so you don’t have the hassle of re-submitting your delivery address and credit card details each time you purchase.


I’m not sure about size

As a general rule, don’t size up. Our products are designed to fit you. Check out our size guide.


Is everything on your website available in store?

Unfortunately not. We recommend contacting your local retailer to see if they carry specific products.


How do I get involved as a Sonsee ambassador?


How do I contact you with product feedback?

We’re constantly looking to improve our product, so please get in touch here. Tell us why Sonsee didn’t live up to your expectation, or even better, why we did!


What is the address for returning items?

T.G Logistics
2/224 Settlement Road
Thomastown VIC 3074


How do I return or exchange an item?

We make it easy. Log in to your Sonsee account and fill in the returns form on your Account page. If you don’t have an account, get in touch here with your order number and the reason for returning.


Can I return a product?

If you purchased a product in store, they will have their own returns policies. If you purchased your product online in the last 30 days, it is unopened, and you’ve just changed your mind, no problem. See our returns and exchanges policy.


Can I exchange for a different pair/size?

If you follow our sizing guide, the fit should be perfect. There’s no need to upsize, as with other brands. We trust our product so much, that if you’ve purchased directly from our website, we offer a moneyback guarantee. See our returns and exchanges policy.


I live outside of Australia. Can I still buy from you?

Yes you can! We offer global trackable shipping. Your order should arrive within 3-10 business days, depending on your location.


How do I unsubscribe from your newsletter?

You will find an unsubscribe link at the bottom of any email you have received from Sonsee Woman.


What currency is used at Sonsee?

All payments are charged in Australian Dollars.


Washing instructions

If you lose the washing instructions on your tag, care notes are detailed with each product on the product pages on the Sonsee website.


How do I redeem a coupon code on sonseewoman.com

Enter your coupon code at checkout once you have added an item to your cart. 


If I save my credit card information, is it secure?

When shopping on our site, we give you the option of saving your credit card details to make things easier next time. Your details are stored securely at eWay or PayPal, our payment partners, which are PCI DSS compliant. Your credit card information can’t be accessed by any third parties. See our privacy policy.


What do I do if I haven’t received my order yet?

If for some reason you haven’t received your order in line with our delivery information, please email us or give us a call. We’ll get right onto it.


Can I track my order?

You’ll receive another email when your order has been dispatched, so you know you’ll be enjoying it soon. The email will have the tracking number and a link to the parcel tracking service from Australia Post. If you have questions email us.


How long will it take my order to arrive?

Your order should arrive to you within 3-5 business days. International orders, within 3-10 working days. Should you need rush service, email us and we’ll do our best to get your order to you as soon as we can.


How do I get Sonsee stocked in my store?

Let’s chat. Email us at wholesale@sonseewoman.com


How much is shipping and where do you ship to?

We use Australia Post trackable shipping to send our products within Australia. The cost is a flat rate of AU $9.50. We offer free shipping on orders of AU $80 or more.

We also offer globally trackable shipping:

New Zealand – AU $16.55
USA – AU $20.10
Canada – AU $20.10
UK – AU $24.20
Singapore – AU $18.45
Ireland – AU $23.70
Germany – AU $23.70
Spain – AU $24.20
Netherlands – AU $24.20
The rest of the world – AU $24.20

The cost of delivery is a flat rate, please note International delivery costs do not include any taxes or duties that may be applied by customs at the destination country. Any duties or taxes incurred are the responsibility of the delivery recipient. Please note that in accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. For more information on taxes, duties and customs regulations please contact your local customs office directly.


How is Sonsee hosiery made?

We use a unique high-elastane yarn, sourced in northern Italy and have developed a specialised process to accommodate larger sizes and obsessed about getting every detail right. Learn more about our process and design.


Where is Sonsee hosiery made?

Italy


Can I purchase Sonsee at retail locations?

Sonsee products are available at Myer and Autograph locations across Australia, as well boutique retailers. See our stockists to find a retailer near you.